Here you will find answers to common questions about PMC.
If you cannot find the information you are looking for, please feel free to contact us.
No documents are required to open an account. You only need a valid email address and mobile phone number for registration.
Generally, the following are required:
In principle, accounts are available only to those aged 18 and above.
Currently, deposits can be made via convenience stores. Bank transfer deposits are under system maintenance and will be announced once resumed.
Yes. The minimum amount is USD 15.
From the left menu, select “Account Settings” to update your registered phone number and email address.
If you wish to close your account, please contact our Support Center.
PMC provides two types of cards: “Virtual Card (digital)” and “Real Card (physical)”.
Virtual cards are valid for 1 year, and real cards are valid for 2 years.
You will be notified when renewal approaches.
For personal accounts, up to 3 virtual cards and 3 real cards can be issued (including for family use in addition to personal use).
For corporate accounts, there is no issuance limit—you may issue unlimited cards as needed.
Virtual cards are issued instantly once identity verification (KYC) and account funding are completed.
Real cards are processed after application and shipped to the registered address. Delivery usually takes about 3 weeks, though it may vary depending on the season and destination.
Unfortunately, cancellations or refunds are not possible once a card has been issued.
Due to system processes, issuance is finalized once completed, so please apply with this in mind.
After the application, issuance begins and the card is shipped to the registered address.
Delivery usually takes about 3 weeks, though timing may vary depending on location and circumstances.
Cards can be used at all Mastercard merchants worldwide.
Virtual cards can be used both online and in-store, while real cards can be used online, in-store, and at ATMs.
Personal to personal: Yes. The transfer fee is USD 1 or (paid by the sender).
Personal to corporate: Not available.
Corporate to personal: Yes. The transfer fee is 1% of the transfer amount or a minimum of USD 1 (borne by the sender).
Corporate to corporate: Yes. The transfer fee is 0.5% of the transfer amount or a minimum of USD 1 (borne by the sender).
Account opening is free.
However, separate fees apply for issuing digital and physical cards.
Convenience store deposits cost JPY 600.
For details, please check the pricing page.
Virtual card: USD 5 issuance fee + USD 10 initial charge (total USD 15).
Real card: USD 100 per card. Additional fees may apply depending on the shipping country.
Please refer to the fees & limits page for details.
Yes. Please contact us via the corporate inquiry form.
Deposits for corporate accounts are accepted via bank transfer.
The usual processing time is 3–5 business days, depending on the banks and the originating country.
Deposits are accepted via bank transfer.
Funds are usually received within 3–5 business days, depending on interbank processing and the country of origin.
Yes. An initial setup fee of USD 1,000 applies.
From the second year onward, an annual maintenance fee of USD 500 is charged.
Yes. Both virtual and physical cards can be issued from a corporate account.
No. Corporate accounts can issue as many cards as needed for each department or employee.
Yes. Each card’s usage can be monitored and restricted.
Administrators can also visualize overall activity with CSV downloads.
Possible reasons include:
If the issue persists, please contact our Support Center.
A passkey allows login using biometric information such as facial or fingerprint recognition instead of a password.
On supported devices, you can log in without entering your email or password each time.
Passkeys can be configured in the “Security Settings” section of your account settings page.
Please refer to the help page for detailed steps.
If your card is lost or suspected of unauthorized use, please Contact Us immediately via the inquiry form.
Card suspension will be processed within 24 hours.
Phone, chat, and email support:
Our dedicated staff will kindly answer your questions.
Please feel free to contact us.
Weekdays 9:00–18:00 (JST, excluding weekends & holidays)