Privacy Policy

Point Money Card Asia Corp.における個人情報の取り扱いについて

Effective Date: March 1, 2025 | Last Updated: August 23, 2025

Introduction

Point Money Card Asia Corp. (hereinafter referred to as “the Company”) considers the protection of customers’ personal information a vital responsibility. We comply with applicable laws, regulations, and rules regarding the protection of personal information, and handle such information appropriately.

This Privacy Policy explains how the Company collects, uses, manages, and protects customers’ personal information in connection with the services we provide (“the Services”).

Article 1 (Collection of Personal Information)

The Company collects personal information through the following methods:

  1. Information provided when customers open an account
  2. Information automatically collected when using the Services
  3. Information provided when customers make inquiries or request support
  4. Information provided by third parties based on legal requirements
  5. Voluntary information provided in marketing activities or surveys

Types of Personal Information Collected

  • Basic information such as name, address, phone number, and email address
  • Information contained in identification documents
  • Service usage information such as transaction history and usage records
  • Technical information such as device information, IP address, and cookies

Article 2 (Purpose of Use)

The Company uses the collected personal information for the following purposes:

  1. Provision, operation, maintenance, and improvement of the Services
  2. Customer identity verification and authentication
  3. Provision of financial services such as card issuance, transaction processing, and balance management
  4. Prevention of unauthorized use and ensuring security
  5. Compliance with reporting, filing, and other obligations based on laws and regulations
  6. Provision of customer support
  7. Analysis and research for new services and functional improvements

Article 3 (Provision to Third Parties)

The Company will not provide personal information to third parties without the customer’s consent, except in the following cases:

  1. When required by law
  2. When necessary to protect life, body, or property
  3. When particularly necessary for the promotion of public health or the sound upbringing of children
  4. When it is necessary to cooperate with government agencies, local public bodies, or their contractors to carry out duties prescribed by law

Personal Information Management System

We will maintain customers’ personal information accurately and up-to-date, and take necessary measures such as maintaining security systems, improving management structures, and thoroughly educating employees to prevent unauthorized access, loss, damage, alteration, or leakage of personal information. We implement strict safety measures to ensure the secure management of personal information.

Article 4 (Security Measures)

The Company implements the following measures to prevent leakage, loss, or damage of personal information and to ensure its safe management:

  1. Organizational: appointment of information protection managers, formulation and review of policies
  2. Human: training and education of employees, confidentiality agreements
  3. Physical: management of entry/exit, devices, and media
  4. Technical: access control, encryption, anti-virus measures
  5. External environment: understanding of legal systems in countries/regions where data is handled/li>

Article 5 (Disclosure, Correction, Deletion, etc.)

Customers may exercise the following rights regarding their personal information:

  1. Right to request notification of purpose of use
  2. Right to request disclosure
  3. Right to request correction, addition, or deletion
  4. Right to request suspension or erasure of use
  5. Right to request suspension of provision to third parties

When exercising these rights, we will verify the identity of the individual and respond without undue delay. However, this may not apply if restricted by law or if there is a risk of harming the Company’s legitimate interests.

Article 6 (Retention Period of Personal Information)

We will retain personal information for the period necessary to achieve the purposes of use, or for the period required by applicable laws and regulations. After the retention period has expired, the information will be disposed of or anonymized using appropriate methods.

Main Retention Periods

  • Account information: During the service usage period and for 7 years after termination
  • Transaction records: 7 years as required by law
  • Identity verification documents: 7 years as required by law
  • Inquiry records: 3 years after completion of response

Article 7 (Changes to the Privacy Policy)

We may revise this Privacy Policy due to amendments to laws or changes in our services. For significant changes, we will notify you in advance through postings on our website or by other appropriate means.

If you continue to use our services after the changes, you will be deemed to have agreed to the revised Privacy Policy.

Contact Information

For inquiries, complaints, or requests regarding the handling of personal information, please contact us at:

Point Money Card Asia Corp.

050-3196-5310

support@pointmoneycard.com

Weekdays 9:00–18:00 (JST, excluding weekends and public holidays)